Refund Policy
Last updated: 2026-01-19
1. Overview
DevMetrix (Pty) Ltd, trading as RepairMate, is committed to ensuring customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for our subscription services.
2. Free Trial Period
All subscription plans include a 14-day free trial. During this period:
You have full access to all Enterprise features during your trial period
After your trial ends, your account will default to your selected plan and you will be charged
Your payment method is authorized but not charged
You can cancel at any time before the trial ends with no charge
If you cancel during the trial, your data will be retained for 30 days
3. Subscription Cancellation
You may cancel your subscription at any time through your account settings or by contacting support.
When you cancel:
Your subscription remains active until the end of the current billing period
You will not be charged for subsequent billing periods
No prorated refunds are issued for unused portions of the billing period
Your data remains accessible until the subscription end date
4. Refund Eligibility
We may issue refunds in the following circumstances:
Technical Issues
If the Service was significantly unavailable or unusable due to technical issues on our end during your billing period, we will evaluate refund requests on a case-by-case basis.
Duplicate Charges
If you were charged multiple times for the same billing period in error, we will refund the duplicate charges.
Unauthorized Charges
If your payment method was charged without your authorization (after verification), we will issue a refund.
5. Non-Refundable Items
The following are generally not eligible for refunds:
Partial months or unused time within a billing period
Plan downgrades (the difference is not refunded)
Change of mind after the trial period has ended
Failure to cancel before the trial period ended
Charges from previous billing periods (over 30 days old)
6. How to Request a Refund
To request a refund:
Step 1: Email our support team at admin@devmetrix.co.za
Step 2: Include your organization name, subdomain, and reason for the refund request
Step 3: We will review your request within 2 business days
Step 4: If approved, refunds are processed via Paystack within 5-10 business days
Note: The time for the refund to appear in your account depends on your bank or card issuer.
7. Plan Upgrades and Downgrades
Upgrades
When you upgrade to a higher plan, the change takes effect immediately. You will be charged the prorated difference for the remainder of your billing period, and your new subscription amount will be charged at the next billing date.
Downgrades
When you downgrade to a lower plan, the change takes effect at the start of your next billing period. You retain access to your current plan's features until then. No refunds are issued for the price difference.
8. Service Interruption Credits
In the event of significant service downtime due to issues on our end (excluding scheduled maintenance), we may issue service credits at our discretion. Service credits are applied to future billing periods and cannot be redeemed for cash.
9. Exceptions
We reserve the right to make exceptions to this policy on a case-by-case basis. Decisions on exceptional refund requests are made at the sole discretion of DevMetrix (Pty) Ltd and are final.
10. Contact for Refunds
For refund requests or questions about this policy, please contact us: